Complaints handling policy
Alpha Care Kenley Ltd T/A Kenley Dental Practice
In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
For complaints about NHS treatment:
NHS England, PO Box 16738, Redditch B97 9PT (email: England.firstname.lastname@example.org); or
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP (0345 015 4033 or www.ombudsman.org.uk).
For complaints about private treatment:
Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA (Telephone: 08456 120 540)
General Dental Council, 37 Wimpole Street, London, W1M 8DQ
General Dental Council
37 Wimpole Street
The Care Quality Commission regulates Kenley Dental Practice. Click here for more information.
Website last updated – 12.02.2018